Frequently Asked Questions

Everything you need to know about our products, ordering, and support.

About Star Stone RPAS

What is Star Stone RPAS?

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Star Stone RPAS is New York's premier destination for professional remotely piloted aircraft systems. We are an authorized DJI Enterprise distributor and the creator of the exclusive CIGARLOONG drone brand. We serve enterprise clients across public safety, surveying, infrastructure inspection, agriculture, and more.

Are you an official DJI authorized dealer?

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Yes. Star Stone RPAS is an authorized distributor for DJI Enterprise products. This means all products we sell are genuine, come with full manufacturer warranties, and are eligible for DJI's enterprise support and DJI Care Enterprise protection plans.

Where are you located?

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We are based in New York, USA. We serve clients locally and nationally. Contact us via our website for in-person consultations or product demonstrations in the New York area.

Products & Ordering

Which DJI Enterprise models do you carry?

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We carry the full DJI Enterprise lineup, including:

  • DJI Matrice 4T — thermal/public safety
  • DJI Matrice 4E — surveying & mapping
  • DJI Matrice 30 Series — multi-sensor inspection
  • DJI Mavic 3E — compact inspection with RTK
  • DJI Mavic 3T — thermal & visual imaging
  • DJI Mavic 3 Multispectral — agriculture
  • DJI Dock — autonomous drone-in-a-box

Contact us for the latest availability and pricing.

How do I get a price quote?

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DJI Enterprise products are priced based on configuration and volume. Please use our Contact page to request a formal quote. We'll respond within 1 business day with pricing, availability, and any applicable volume discounts.

What is CIGARLOONG and how is it different from DJI?

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CIGARLOONG is Star Stone RPAS's own exclusive drone brand — our original creations, not a third-party product. Where DJI Enterprise products are industry-standard platforms, CIGARLOONG represents purpose-built solutions developed through international partnerships. Think of it as our own R&D line designed for specialized professional applications. Learn more on the CIGARLOONG page →

Can I get a product demonstration before purchasing?

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Absolutely. We strongly encourage demonstrations before purchase, especially for enterprise platforms. Contact us to schedule a demo at our New York location or in the field. We want you to experience the drone performing your exact mission before you commit.

Support & Compliance

Do the drones come with a warranty?

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Yes. All DJI Enterprise products purchased from Star Stone RPAS come with the full DJI manufacturer warranty. DJI Care Enterprise extended protection plans are also available. Contact us for details on coverage options.

Do I need a license to fly an enterprise drone in the US?

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Yes. In the United States, commercial drone operations require a FAA Part 107 Remote Pilot Certificate. Some operations may require additional waivers or authorizations (e.g., BVLOS, night operations, operations in controlled airspace). We recommend consulting the FAA's official resources and ensuring your team is properly certified before flying. We can point you to training resources if needed.

What after-sales support do you offer?

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We provide ongoing support to all our customers — including technical guidance, firmware advice, accessory recommendations, and repair facilitation. As an authorized DJI distributor, we can also facilitate warranty claims and direct you to DJI's enterprise support channels. Contact us anytime via email or phone.

Still Have Questions?

Our team is happy to help. Reach out and we'll get back to you quickly.

Contact Us